Needless to say, 1 year later.. YES 1 YEAR, i finally threw the POS away. They claimed their on-site warranty didn’t cover diagnosis and they couldn’t narrow down the over heating to the CPU or the GPU.. so, for the year, they ran me through red tape, unbelievable frustration, until the point I had had enough and finally purchased an HP for a 10th the cost. It has worked longer and more reliably then my Alienware ever did!

A year after that, they sent me a special offer for their -valued- customers.. I wrote back and told them they had some nerve after the BS the put me through and repeated the entire story..

Needless to say, I still wasn’t valued.. they responded, not even with an apology, let alone anything for my troubles, but instead an explanation that the email was automated without any research..

to anyone thinking of alienware.. RUN AWAY! I decided I’d buy cheap from now on, with the understanding that I’d probably just end up replacing it annually.. if I’d stuck with that plan, I’d have bought 2-3 laptops since then and still wouldn’t have paid as much as I did for the one Alienware. Fortunately, I haven’t had to buy another.. I runs gnome/linux swimingly!

I should take alberts advice and talk to the BBB. I threatened alienware with that, but was so frustrated by that point, I never followed through.. probably too late now. (I litterally threw it away)