As I’m quite busy with the normal “Triaging and Syncing” business already (as seen above, a first increase of bug reports happened right after Maemo Summit in week 41, but I expect way busier times ahead) Karsten concentrates on technical stuff. It’s good to have him back as now stuff gets done that unfortunately was on the backburner.
First pay-offs (small, but definitely worth to mention, not only for the sake of transparency) that were done because I could “outsource” this to Karsten:
Having users/customers reporting a bug in order to improve a product is great (always keep in mind that they do not need to spend the time on that). However the freetext input makes this sometimes complicated: A “Steps to reproduce: Connect to foo.” is vague when there are several ways offered by the
Hence Bugzilla now asks reporters to use an ordered list to provide exact steps. Yes, it is helpful.
Also, when it comes to reproducibility of issues an answer like “Sometimes, but not too often” is always a bit vague and does not tell how often the reporter had tried (once? five times?). Now we ask for numbers like “maybe 3 out of 10 times”.
Closing valid enhancement requests as INVALID just because they are better suited for maemo.org Brainstorm always sounded a bit rude. We now have a MOVED resolution plus a nice one-click-button-and-done implemented.
More news to come.