Rick Osterloh maybe you can help me out here …
In November I purchased a Motorola Moto G 3rd generation. Since delivery, I have had to perform multiple factory resets to get MMS messages working, WiFi connectivity restored and correct other basic functionality issues. With the same settings, my Moto G 2nd generation works fine.
I finally gave up, and have contacted Moto support. I have also e-mailed ceomoto@motorola.com. I have been told I have two options.
1). Send the device back for repair. Since factory resets and cache clearing resolves the issues I have faced, but only for a week or two, my assumption is that these steps will be taken, the device will appear functional, but after it is returned I will face the same problems again in a week or two.
2). Spend US$24.99 plus a US$99.99 credit card hold to get an “Advanced Exchange” where a “like new” device will be shipped to me. Not new. “Like new.”
I paid for a device that has never functioned correctly. I don’t want to pay more money just to get a “like new” device when my new device was never functional. And I don’t want the same handset coming back to me only to have to face the same issues in a week.
Not to mention I have been asked to put my trust in a technical team that told me my Moto G 3rd generation was “obsolete” when I spoke to them by phone. If technical teams aren’t even aware of the company’s current offerings, it does not instill confidence that they can actually fix a broken handset.
Hopefully someone at Motorola can step up and retain my business by offering me a functional, new handset. If not, I’m sure another manufacturer will be happy to take my money.
Over to you.