This is mostly to remind myself as probably all of UK and anyone who’d google for city link review already knows to stay away. Far far away. And then some.
I’ve had two deliveries handled by City Link and both have been surreal experiences (I only need to read a few reviews to see that’s how they operate.)
First they were delivering a TV and I was looking forward to having someone else deal with carrying 25kg to second floor using stairs. Delivery was to be on Wednesday. As they were incapable of providing any more accurate estimate I got to wait home the whole day.
Thursday morning before I managed to start calling around myself I got a call from the store explaining they made some mistake with the delivery address and next delivery would be attempted on Friday. Fine, mistakes happen. I’ll work from home again on Friday. (At this point I had no opinion about City Link yet.) Thursday evening I get home from office. Someone rings the door bell, asks who I am and if I could come down. It turns out to be the owner of a shoe repair store nearby and he might have something for me.
This is when it dawned on me. There’s something wrong with City Link. Not only did they deliver the wrong day, but to wrong address as well. And considered it job well done I’m sure.
Around New Year I bought a cheap camera on impulse. Made the order just in time for next day delivery which was confirmed within the hour. I was positively surprised to hear they’d be delivering on New Year’s Eve.
I figured someone had holiday spirits or something already. They’d try again the next working day. So on Friday I was pretending to work while waiting for the delivery. Again nothing. I contacted the store to figure it out. (At this point I actually thought Royal Mail was handling the delivery as the store uses both, and I had been looking at their Christmas season delivery times.)
On Tuesday the store replied delivery is handled by City Link (bad memories starting to come back) and “the delivery has failed due to the delivery point being closed.” With tracking number now at hand I get to see the tracking information:
15:43 - Wednesday, December 31, 2008 - Delivery point closed (Carded)
12:24 - Friday, January 2, 2009 - Delivery point closed (Carded)
Having been home the both times, not hearing anyone ring or seen any cards, I’m left wondering what have they been smoking, and more precisely where. (Attempting delivery and leaving cards at unknown addresses seems to be recurring theme in reviews. There was a good one about trying doors with different colors.)
Not having learned my lesson yet I call City Link (not toll-free) to arrange new delivery. They can’t delivery to other addresses, including neighbors, unless instructed so by the store. (WTF?! You silently dropped off my package to some not-exactly-neighbor the last time I had to deal with you.) Can’t deliver on Saturday either without extra cost. (No way do you deserve any money.) Not interested at all in epic fail with finding the right address. I get new delivery attempt for the next day (today) and try to guess how one could fail to find the right building and give some hints. (There’s two entrances in essentially the same address.) See before for ‘Not interested’. In retrospect ability to find $number $street might’ve been too much to expect from delivery company. (Oddly IKEA – or whatever delivery company they use – had no such problem. They visited me a few times and always found me.)
11:24 - Wednesday, January 7, 2009 - Delivery point closed (Carded)
As they seem to be incapable of finding my place I’m trying to get the store to change the delivery to the office (which would be preferable anyway since I should, you know, be working) before canceling the order. Should be easier to find as it’s a bigger building with building number out front. Then again, Lucas might disagree…