IBM Customer Services

My new battery for my Lenovo arrived this morning. It works, and I'm happy. I might have bitched quite a bit about LENOVO in the past, but the IBM customer services experience was fantastic. I think the longest I was on hold was a couple of minutes, and they sorted out the courier to swap the batteries within one day. Nice one!

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Richard has over 10 years of experience developing open source software. He is the maintainer of GNOME Software, PackageKit, GNOME Packagekit, GNOME Power Manager, GNOME Color Manager, colord, and UPower and also contributes to many other projects and opensource standards. Richard has three main areas of interest on the free desktop, color management, package management, and power management. Richard graduated a few years ago from the University of Surrey with a Masters in Electronics Engineering. He now works for Red Hat in the desktop group, and also manages a company selling open source calibration equipment. Richard's outside interests include taking photos and eating good food.