Dave, Petr, Mike, Jim, Shaun and I are now half way through Open Help in Cincinnati, OH, USA. This is the  fourth Open Help and I’m happy to say that the documentation team has made it to all four so far (and also to Writing Open Source, the predecessor to Open Help).

We have heard a number of fascinating presentations so far, generally themed around engaging contributors and creating a community. Eric Shepherd talked to us about breaking down barriers to contribution and fostering the Mozilla community. Rich Bowen shared his wisdom on helping newcomers with documentation. Shaun McCance has been building a community around Clifton Market in real life, which has proven to be an interesting challenge.

Dave and I took the opportunity to talk about how the documentation team does outreach, the challenges faced with interships and barriers to contributions.

Tomorrow, the documentation team are going to start on the sprints where we will be working on the system administrator guide.