Last Wednesday, I went to the gas station because my car was a bit thirsty. When I wanted to insert my card and pay for the fuel, I was greeted with this ridiculous error message: “The exception unknown software exception (0x0eedfade) occurred in the application at location 0x77e73887.“
This is so wrong..
- The error message goes to the wrong target: the customer cannot do anything about it anyway, so why does it appear on the screen? The touch screen was frozen so I could not even press the OK button. In cases like this, the software should just log the error and blank the screen or display some customer-oriented error message such as “Out of order”. There should be a way to trap these errors (any kind of software error) and redirect them to the company that maintains these terminals instead throwing them at the customer.
- The exception “unknown software exception” shows that things are definitely not under control. How can one trust a system that displays such a stupid error message?
- Minor detail: the error message is in English only, while the user interface of this terminal defaults to French and supports multiple languages (Dutch and German, but not English). Trapping the error and displaying “Out of order” in multiple languages would have been more appropriate and more customer-friendly.
- If you ask Google about this error message by searching for the error code and address, you will find several matches revealing that various applications are affected by this random crash: Internet Explorer, Photoshop, some Delphi applications and other specialized software. This looks like a mysterious Windows crash that confuses everybody.
- Using Windows instead of a more robust embedded operating system is just asking for trouble. The main advantage may be that some customers are already familiar with the Windows error dialogs and can recognize them from a distance, so they know that they should go away and not even bother reading the error message.