Bugzilla Tips (XI): Reports: Tickets closed last week by resolution

This posting is part of a series on small and sometimes not-so-easy-to-discover functionality in Bugzilla that makes developers’ and users’ lifes more comfortable. It’s based on conversations with users and developers in the last months.

This episode goes deeper into Creating reports and tables and Bugzilla’s Advanced Search.

Three weeks ago a development team asked how to get the number of Bugzilla tickets closed in the last seven days by some resolutions (e.g. FIXED, WONTFIX, INVALID, WORKSFORME) while not being interested in the number of tickets closed as DUPLICATE or LATER.

Another usecase for tabular reports in Bugzilla: The vertical axis will display the components which the team maintains and the horizontal axis will display the bug report resolutions:

bugzilla-closedstats1

We manually selected the components of the team in the “Components” list (keep the Control key pressed to make a multi-selection), and selected all resolutions which should be listed in the bug report (see here for the meaning of the “—” resolution). Keep in mind that these resolutions only refer to the current status of the bug reports.

bugzilla-closedstats2

As we only want to know the number of tickets who were resolved in the last week, we need to query for changes of the resolution. This is where the Custom Search comes into play which allows logical combinations of conditions. For our example:

bugzilla-closedstats3

The generated report looks like this:

bugzilla-closedstats4

Though we chose to include INVALID and WONTFIX resolutions in the search criteria above, the table does not have INVALID and WONTFIX columns because no tickets were closed with that resolution in the last week. Similarly there is no row for the “CLDR” component chosen in the search criteria above because no CLDR ticket was resolved in the last week.

Above example explains how to exclude statuses from the table which you are not interested in. If you want all resolutions displayed in the table anyway (and as setting a resolution requires changing the bug status to RESOLVED), you might already guess that there is an easier way by using “Search By Change History”:

bugzilla-closedstats5

Now in case you wonder why setting the resolutions via the custom search is not sufficient and why it is also required to set the current resolution in the “Product / Component / Status / Resolution” lists above as search criteria: It avoids including tickets which already got reopened in the meantime.

If the numbers are slightly different than your expectations, note that until Bugzilla version 4.2, -7d refers to the beginning of the day in the timezone that Bugzilla is set to, not to the last 168 hours. This has changed in Bugzilla 4.4 though, -1d refers to the last -24h while -1ds refers to the start of the day.

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