andré klapper's blog.

But it happened that it was early October and that I felt like diving into MeeGo bugtriaging. After some public whining, Carsten (who’s always a huge help) and Dawn were kind enough to point out the existence of the meego-qa mailing list. I subscribed.

At that time there also was a wikipage with a list of names (“Contact the first person in the team” without any hints how to) and an IRC channel (#meego-bugs on Freenode) with one or two people but not much feedback.

Being in a JFDI mood I moved some wikipages (related information was split under wiki.meego.com/Quality and wiki.meego.com/Bugzilla) and asked some questions on the mailing list. Some have been answered, others haven’t.
I sometimes wondered if either QA engineers don’t know answers or if QA management prefers to remain silent to avoid making decisions, or if a few people just consider documenting their workflows and communicating what they are working on in public a waste of time.

What has changed:
I set up a triage guide.
The bugtriage meetings are now on IRC, in public.
The wikipage looks way better, things have become more transparent in general, and the IRC channel constantly has some people lurking around.
On a related note, the QA talk at MeeGo conference was particularly helpful to get the broader picture of all the MeeGo QA tasks and to realize that bugtriaging is just a small part of the picture.

Next on my list is to start collecting stock answers (like in Maemo) which requires help from triagers having specific knowledge. However, as I like to sort them by Bugzilla products, I am a bit reluctant as Eric said that the classification and product structure in MeeGo Bugzilla will probably change a bit after deploying Bugzilla 3.6.

Still there is enough to do and I am not happy with the current “openness” state. Remaining unanswered questions that I cannot “solve” myself as I miss information:

• Who “defined” who became/is a triage team lead (=first person in each of the triager lists)? Were there elections, was it a decision of the companies involved, or was it meritocratic?
• Why should I add my name to the triager lists as I could also triage without adding my name to a wikipage? What obligations are connected to adding my name?
• What is concretely the job of “triage team leads” in contrast to “normal” team members? Why was a hierarchy considered as needed and introduced?
• Documented permission requirements are missing. For example feature requests in bugs.meego.com cannot be fully edited without permissions (e.g. “Summary” line is non-editable). I don’t want to discuss the usefulness that I cannot fix typos in summaries because of that, but I’d like to see this documented in the wiki at least as I might not be the only person who was initially confused by it. I can’t document it myself as I don’t know the exact reasons behind this.
• What does “Error Manager rights on MeeGo Bugzilla” actually mean? Filed a bug report, no progress yet. Feel free to vote.
• Missing policy when to completely block access to a report and when to just mark specific comments as private – See my posting.
• Difference and handling of “enhancement” severity vs. “MeeGo Features” classification and documenting the explanation in the wiki.
• There is a list of code customizations for MeeGo Bugzilla. Are the source code patches somewhere available? Have they been upstreamed or submitted as patches in bugzilla.mozilla.org (in case that it makes sense)? If not, why not, and is it planned to do so?
• Where to handle MeeGo Extras/Surrounds apps bug reports? – See posting here.

As some might have noticed, bugs.maemo.org was upgraded from ancient version 2.22 to 3.4 last week. This means we now have a version running that is maintained upstream, a design that fits to the rest of maemo.org, less noisy comments, a frontpage that now states “This is a community issue tracker, sponsored by Nokia, not a Nokia communication channel”, and less complexity by e.g. hiding fields that normal users don’t ever need when filing a report. Plus we are not at the bottom of LPSolit’s list of Bugzilla installations anymore. ;-)

All kudos goes to Karsten Bräckelmann for lots of work (like applying the maemo.org wide theme, turning some image files into pure CSS, and tracking down ugly database transition issues), David King for continuing with finetuning and fixing missing pieces, and Ferenc Szekely for testing and deploying!

Today I finished updating my little Greasemonkey triage helper script for maemo.org Bugzilla so it should be functional again.

I also wrote an initial Greasemonkey triage helper script for meego.com Bugzilla that provides some common one-click stock answers and will display the email addresses of commenters and reporters by default (I like to spot immediately if a commenter has a corporate background).

(On a side note, yes, Mozilla Jetpack extensions are of course the future and to supersede Greasemonkey, like Matěj’s bugzilla-triage-scripts. That’s on the ever-growing to-do list.)

The enthusiasm at this conference was pretty impressive. It was probably the right boost for the MeeGo project at the right time as engineers of involved companies could get to know each other and hopefully now also understand a bit better the needs and expectations of the community with regard to openness. At least some of them. ;-)

(Compared to other conferences) I went to a lot of talks in order to get a better understanding of MeeGo.

After the initial keynotes and Dawn Foster’s “State of the community” talk I went to Eric & Stephen’s “Error management Tools and Processes” talk which helped realizing what we are after in the field of error management.

My second day started with Quim’s Marketing session and Dave Neary’s enjoyable “Community Anti-Patterns” (many of them already well known from Maemo). Didn’t manage to attend Stskeeps’ “MeeGo on N900″ talk because of some chats in front of the venue and in the entrance hall. Continued with the insightful “MeeGo L10N/I18N upstream”, “Community Metrics” and “Community Application support”.

The “MeeGo Quality Approach” talk by Veli-Pekka Valula and May Xie was helpful to understand the complexity of QA and why help in improving the bug management is welcome. Also a nice opportunity to meet the Intel QA folks from the mailing list in person!

My own BoF session “Handling bug reports in bugs.meego.com” was on Wednesday morning right after the great Guinness party the evening before. Hence I incorrectly expected not to see many people around (and me being sleepy and tired) but according to feedback it went well and I think we had fun (well, I had!).
When I created my slides I had Josh Berkus’ “How to Prevent Community: Making Sure Your Pond Stays Small” in mind but I kept sticking to issues specific to bug management that could be done better in Maemo and MeeGo. Right now there are mostly bug reports by people with a technical background in the bugtracker but once MeeGo becomes more popular we will have to deal with user reports with different qualities and points of view.
I hope the video will soon be available somewhere here.

All in all I had a good time in Dublin that left me in a positive mood regarding the future of MeeGo.